Account Age Requirement
You must be of legal age in your jurisdiction to hold an account. We verify identity at sign-up and keep that data secure.
LEGAL REFERENCE
Our Terms Shape Your Account
When you open an account with poco99, you're stepping into a space where clarity meets simplicity. These terms protect both you and us, laying out exactly how your...
Account SecurityPayment ClarityPlay FairnessYour Rights
Policy Foundation & Jurisdiction
poco99 operates under the laws applicable in supported regions where local regulatory frameworks permit gaming activity. Your account agreement with us is subject to these terms and our privacy practices. We process transactions through DANA, OVO, GoPay and QRIS in Indonesia, and all gaming on our platform follows the rules set out below. Disputes are handled through our support team first; if
unresolved, they may proceed to mediation or arbitration in accordance with the laws of the jurisdiction where you hold residency.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Contact Us About These Terms
Help Centre
Browse answers to account, payment and policy questions. Our help centre is updated weekly to reflect the most common term-related queries.
Support Chat
Talk to our team directly about any term you're unsure of. They'll walk you through account rules, payment holds and dispute steps in real time.
Email Support
Send a detailed question to our legal support team. We aim to reply within 24 hours with clear answers about your rights and responsibilities.
TRUST MARKERS
How We Approach Policy Transparency
Regular Reviews
Our terms are reviewed quarterly and updated to reflect changes in Indonesian payment regulation and gaming law. You'll always see the effective date clearly marked.
Plain Language
We avoid legal jargon where possible. Every rule is written so you understand your obligations and rights without needing a lawyer to translate.
Payment Transparency
DANA, OVO, GoPay and QRIS terms are spelled out separately. We show you exactly what fees apply, when holds occur, and how refunds work.
Account Fairness
Our terms guarantee equal treatment for all players. No hidden rules, no account closures without explanation, no mysterious holds on your winnings.
Dispute Resolution
If you disagree with an account decision, you have clear steps to challenge it. We document every dispute and respond with written explanations.
Compliance Leadership
We track regulatory updates across Indonesia's gaming landscape. When rules change, our terms change first — before you encounter confusion.
PLATFORM COMPARISON
How Our Terms Compare
Payment Method Rules
DANA, OVO, GoPay and QRIS accounts must be registered in your name. We don't allow deposits from third-party wallets or shared devices.
Withdrawal Holds
First-time withdrawals may take up to 48 hours for verification. Subsequent withdrawals typically clear within 2–4 hours depending on your payment method.
Bonus Term Clarity
If we're running a promotion, the terms attached to it are separate from these general terms. We display promo rules on the offers page before you opt in.
Account Closure Policy
You can close your account anytime through settings. We'll process any remaining balance within 5 business days and explain any holds due to pending verification.
Fraud & Misuse
Accounts used for money laundering, shared login credentials, or deliberate abuse may be suspended. We investigate fairly and communicate our findings in writing.
Policy Amendment Notice
We'll email you 14 days before any major term change. You can close your account without penalty if you disagree with the updated terms.
What Defines Your poco99 Experience
Instant Account Setup
Create your account in seconds. Verify your identity, link your DANA, OVO, GoPay or QRIS wallet, and step into the lobby—no waiting, no paperwork.
Clear Transaction Log
Every deposit, withdrawal and game round shows up in your transaction history with timestamps and amounts. No surprises, no mystery charges.
Multi-Device Security
Sign in from your phone or desktop. Your account and balance stay the same across devices. We use encryption to keep your login details safe.
Payment Flexibility
Switch between DANA, OVO, GoPay and QRIS without closing your account. Manage your deposit and withdrawal limits in settings anytime.
Dispute Support
If a charge looks wrong or a withdrawal doesn't arrive, tell us immediately. We investigate and reverse unauthorized or erroneous transactions within 10 days.
Account Control
Set daily Deposit references, take a break with account suspension, or close permanently—all self-service through your account settings menu.
Terms & Conditions Questions
Use the 'Forgot Password' link on the login page. We'll email you a reset link valid for 24 hours. Click it, create a new password, and you're back in. Your account balance is safe.
No. One account per person. If we detect duplicate accounts, we'll close them and hold any balance for 30 days while we investigate. Multiple accounts break our terms.
Limits vary by payment method and your account history. Check your Settings → Payment Limits to see your current caps. You can request increases after 30 days of consistent activity.
After you request a withdrawal, we process it within 2–4 hours. Your bank or e-wallet (DANA, OVO, GoPay, QRIS) then deposits it to you—usually instant, sometimes up to 24 hours depending on their system.
We'll email you the reason within 24 hours. Common reasons include duplicate accounts, suspected fraud, or payment method mismatch. You can appeal through support within 14 days.
poco99 does not withhold taxes on winnings. You're responsible for any tax obligations under Indonesian law. We recommend checking with a tax professional if you have questions.
Yes. Go to Settings → Payment Methods and add or remove DANA, OVO, GoPay or QRIS accounts. Your new method takes effect on your next transaction. Old methods are deleted after 30 days.